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Email Support -Anschutz Medical Campus   Tags: blackboard, computing, content, device, email, email settings, email-help, outlook web, owa, password, portal login, topic, webmail  

Primarily designed for students, link to assistance & contacts for using UC Denver campus email. The UNIVERSITY domain password must be active & current to access other resources.
Last Updated: Nov 26, 2013 URL: Print Guide RSS Updates

Email Support - AMC Print Page

Basic Info

Check University Email
from Any Internet Connection

 All UC Denver Students-

Claim your account,

reset a forgotten or
expired password


Tech Support is available 
303-724-4357 ITS Helpdesk

For all Anschutz 
Medical Campus students
303-724-5463 Lori Williams
303-724-2167 HSL Helpdesk
Contact the Technology Representative in your School 
for more information

Faculty and Staff
may also contact the 
ITS Helpdesk for assistance


      Safe Computing in the Library

      Click here to be connected to some good advice about safe computing!

       Safe Computing in the Library



      Forgot your Password?

      Have you forgotten your password or do you need to change your password?

      Go to 

      Here you will see a splash-screen with two main choices:

      1. Claim your passport ID
        (this is for new students to get their account password setup.
      2. Manage your existing passport ID
        (use this if you DO or DON'T know your current password; there is a "forgot password" link on the next screen)

      If you select "Claim Your PassportID" you will step through a 3-stage process:

      1. provide personal information
      2. answer (or setup) security questions
      3. set your password (Password Criteria)

      If you select "Manage Your Existing PassportID" you will step through a 3-stage process:

      1. Log on using the same credentials (userID and password) that you use to get into the UCD Access Portal.
        (if you realize you forgot your password just click the "forgot password" link)
      2. Click on "Change Password" in the right side of the screen
      3. Type in your exisitng password (the one you just used to logon) and type and confirm you new, unique password.


      Campus Email is Official Communication

      Student E-mail UPGRADE to Microsoft Office 365 is complete! (see below)

      Campus email is an official means of communication 
                  between students and University Administration.  
                  Email sent using online classes is limited to those 
                  enrolled in the class and their instructors.
      Outlook Web App (OWA) is the officially supported 
                  means of accessing
      student email. It is more
                  secure than forwarding, POP or IMAP
      Your web browser must be set to accept cookies
                  and allow pop-ups.
      The password expires every 90 days, the system will
                  send a notification

                  Office 365 web address =
                  Username = your username or complete email address
                  password -={you know this} expires every 90 days

      Press ENTER and Outlook Web App (OWA) will
                  open to your INBOX

      Students who are newly upgraded to MS Office 365 should use
      login - your complete email address
      password - {you know this} still expires every 90 days

      Forgot my Password    


      Canvas, Blackboard; Student Portal; InfoEd Contacts

      Need help, just not email help!


      Contact the specific help desk for one of these resources:

      Blackboard and eCollege are being phased out
      and will be replaced by CANVAS

      website -  
      Students and faculty should use their UCD Access credentials to log into Canvas.
      For issues or questions, please contact the CU Online Help Desk at 
         303-315-3700 or

      Student Portal, UCDAccess
             website -
               The same username and password as campus email.  
               Phone 303-735-4847
               View this video
       InfoEd Database -
             Check for training and instructions for the Colorado Multiple Institutional Review Board (COMIRB) on the web -  

               Login and Profile training:  
                     Campus email and username are required for access.
      If you are able to access campus email via webmail and
                     require assistance with the InfoEd login please call the 
                     Central ITS Help Desk; 303-724-4357



      Information Technology

      Profile Image
      Lori Williams
      Contact Info
      My phone 303-724-5463
      Library IT 303-724-2167
      Library Svc Desk 303-724-2152
      University IT 303-724-4357
      or email
      Send Email

      More Contacts for Email Help

      Contact the student technology representative
      in your school

      CON -   

      SODM -
      SDM IT Dept. 303-724-7119

      SOM -   
      Everett Padilla  303-724-4587

      SOP -
      Tim Tracy  303-724-2889 

      GRAD -  
      Jim Finster  303-724-2913

      CSPH - 
      CSPH Student IT Support  303-724-4733

      Contact the Campus Help Desk - 303-724-4357


      Health Sciences Library | University of Colorado Denver
      Mail Stop A003, 12950 E. Montview Blvd., Aurora, CO 80045, USA Tel: 303-724-2152
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