This is the "Email Support - AMC" page of the "Email Support -Anschutz Medical Campus" guide.
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Email Support -Anschutz Medical Campus   Tags: blackboard, computing, content, device, email, email settings, email-help, outlook web, owa, password, portal login, topic, webmail  

Primarily designed for students, link to assistance & contacts for using UC Denver campus email. The UNIVERSITY domain password must be active & current to access other resources.
Last Updated: Mar 5, 2015 URL: Print Guide RSS Updates

Email Support - AMC Print Page

Basic Info

Claim your account at
All CU Denver Students ~
Check University Email 
Reset a forgotten or
expired password
Phone Tech Support is available 
M-F 7:30am - 5:30pm
303-724-4357 OIT Helpdesk
Anschutz Medical Campus students
walk-up support: (connectivity issues)
303-724-5463 Lori Williams
303-724-2167 HSL Helpdesk
~ or ~
Contact the Technology Representative in your School 
for more information
Faculty and Staff
may also contact me 303-724-5463
or the OIT Helpdesk
for phone assistance
M-F 7:30am - 5:30pm


Forgot your Password?

Existing students:
Have you forgotten your password or do you need to change your password?

Go to

Forgotten Password:

  1. Click the blue "Forgot Password" link
  2. Enter your User Login (same that you use to get to the Access Portal)
  3. Click "Next" (along the right side of the page)
  4. Answer your challenge questions
  5. Click "Next" (along the right side of the page)
  6. Now set a new password and confirm that password
    NOTE the Password Policy that is listed
  7. Click "Save" (along the right side of the page)

Reset Password:

  1. Enter your User Login (same that you use to get to the Access Portal)
  2. Be sure you're on the "Welcome" tab
  3. Click "Change Password" (along the right side of the page)
  4. Type in your last-known-good password, new password and
    re-type new password
  5. Click "Apply" 

If you cannot remember your userID:
Go to

  1. Enter your Personal Information and click the blue SUBMIT button
  2. The next screen will show you the user IDs to your University systems.

Still need help?
Please call me 303-724-5463 or OIT helpdesk 303-724-4357. 


Campus Email is Official University Communication

Campus email is an official means of communication 
            between students and University Administration.  
            Email sent using online classes mechanism (Canvas) is
            limited to those enrolled in the class and their instructors.
Outlook Web App (OWA) is the officially supported 
            means of accessing
student email. It is more
            secure than forwarding, POP or IMAP
Your web browser must be set to accept cookies
            and allow pop-ups when using Outlook Web App.
The password expires every 90 days, the system will
            send a notification. Change the password ASAP!

Office 365 web address =
Username = your username or complete email address
password -={you know this} expires every 90 days

Forgot my Password    


Canvas, Student Portal, InfoEd Contacts

I Need help, just not email help!


Contact the specific help desk for one of these resources:

CANVAS is the CU Denver learning management system (LMS)

Website -  
Students and faculty should use their UCD Access credentials to log into Canvas.
For issues or questions, please contact the CU Online Help Desk at 
303-315-3700 or

Student Portal, UCDAccess
Website -
Username = part of your lname & fname.
Password is same as campus email.  
Phone Helpdesk 303-735-4847
View this informational video
InfoEd Database -
Check for training and instructions for the Colorado Multiple Institutional Review Board (COMIRB) on the web -
Login and Profile training:   
After mid-April 2015 there is a new server and here is the link:
Campus email and username are required for access to these systems.
If you are able to access campus email via the Office 365 web app and
still require assistance with the InfoEd login please call the 
Central OIT Help Desk; 303-724-4357



Information Technology

Profile Image
Lori Williams
Contact Info
My phone 303-724-5463
Library IT 303-724-2167
Library Svc Desk 303-724-2152
University IT 303-724-4357
or email
Send Email

More Contacts for Email Help

Contact the student technology representative
in your school

CON -   

SDM IT Dept. 303-724-7119

SOM -   
Everett Padilla  303-724-4587

student support  303-724-2889   

GRAD -  
Jim Finster  303-724-2913

CSPH Student IT Support  303-724-4733

Contact the Campus Help Desk - 303-724-4357


Health Sciences Library | University of Colorado Denver
Mail Stop A003, 12950 E. Montview Blvd., Aurora, CO 80045, USA Tel: 303-724-2152
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