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Email Support - Anschutz Medical Campus: Email Support - CU Denver

Primarily designed for students, link to assistance & contacts for using UC Denver campus email. The UNIVERSITY domain password must be active & current to access other resources.

Basic Info

Claim your account at
Check University Email 
Reset a forgotten or
expired password
Phone Tech Support
M-F 7:30am - 5:30pm
303-724-4357 OIT Helpdesk
Anschutz Medical Campus students
walk-up support:
(connectivity issues)
303-724-5463 Lori Williams
303-724-2167 HSL IT
~ or ~
Contact your School's
Technology Representative
for more information
Faculty and Staff
may also contact Lori 303-724-5463
or the OIT Helpdesk 303-724-4357
M-F 7:30am - 5:30pm

FREE MS Office suite

Get Office 365 Pro Plus as a benefit for being a student/staff/faculty of the University

Office 365 Pro Plus is available for free to students, faculty and staff. POI and Sponsored Users are excluded from the program.

Install Office on up to 5 PCs or Macs and other mobile devices, including Windows tablets and iPad. Not currently available on Windows R\T or Android tablets.

These licenses are intended for personal devices ONLY.

Note:The Outlook for Mac client will not count against the 5 available licenses.

For installation on University owned devices contact the OIT Helpdesk at (303) 724-4357 (4HELP) or your local IT support.

Click here for more information on how to download and install Office 2013 on your personal devices.

Forgot your Password?

Existing students:
Have you forgotten your password or do you need to change your password?

If you have forgotten your Password:
Go to

  1. Below the logon fields, click the blue "Forgot Password" link
  2. Enter your User Login (NOT your email address)
  3. Click "Next" (along the right side of the page)
  4. Answer your security challenge questions
  5. Click "Next" (along the right side of the page)
  6. Now set a new password and confirm that password
    NOTE the Password Policy that is listed
  7. Click "Save" (along the right side of the page)

If you merely need to change your Password (and you remember your password):
Go to

  1. Enter your User Login (NOT your email address)
  2. Click on the purple "My Information" icon (just below the CU logo)
  3. Type in your last-known-good password, new password and re-type new password
  4. Click the "Apply" button

If you cannot remember your userID:
Go to

  1. Enter your Personal Information and click the blue SUBMIT button
  2. The next screen will show you the user IDs to your University systems.

Still need help?
Please call me 303-724-5463 or OIT helpdesk 303-724-4357. 


Campus Email is Official University Communication

Campus email is an official means of communication 
            between students and University Administration.  
            Email sent using online classes mechanism (Canvas) is
            limited to those enrolled in the class and their instructors.
Outlook Web App (OWA) is the officially supported 
            means of accessing
student email. It is more
            secure than forwarding, POP or IMAP
Your web browser must be set to accept cookies
            and allow pop-ups when using Outlook Web App.
The password expires every 90 days, the system will
            send a notification. Change the password ASAP!

Office 365 web address =
Username = your username or complete email address
password -={you know this} expires every 90 days

Canvas, Student Portal, InfoEd Contacts

I Need help, just not email help!
Contact the specific help desk for one of these resources:

CANVAS is the CU Denver learning management system (LMS)
Website -  
Students and faculty should use their UCD Access credentials to log into Canvas.
For issues or questions, please contact the CU Online Help Desk at 
303-315-3700 or

Student Portal, UCDAccess
Website -
Username = part of your lname & fname.
Password is same as campus email.  
Phone Helpdesk 303-735-4847
View this informational video
InfoEd Database
Check for training and instructions for the Colorado Multiple Institutional Review Board (COMIRB) on the web - 
Login and Profile training:
After mid-April 2015 there is a new server and here is the link: 
Campus email and username are required for access to these systems.
If you are able to access campus email via the Office 365 web app and
still require assistance with the InfoEd login please call the 
Central OIT Help Desk; 303-724-4357

Information Technology

Lori Williams's picture
Lori Williams
My phone 303-724-5463 M-F 7am-3:30pm

Library IT 303-724-2167 M-F 9am-5pm

Library Svc Desk 303-724-2152 Bus. Hrs

University IT 303-724-4357 M-F 8am-5pm
or email OIT

More Contacts for Email Help

Contact your school's
student technology representative
CON -   

SDM IT Dept. 303-724-7119

SOM -   

student support  
Jeffrey Holliday 303-724-2889

GRAD -  
Jim Finster  303-724-2913

303-724-4357 OIT HelpDesk


Contact OIT
Student Helpline: 303.724.4357
Email OIT: